ISO 9001 Quality Certified Cleaning in Nottingham
ISO 9000 is a family of standards which covers quality management systems. The ISO 9000 standard is maintained by the International Organization for Standardization (ISO) and is administered by certification bodies in each region and country.
Some of the key requirements of ISO 9001:2008 include:
- creation of a set of procedures that covers all key processes involved in a business;
- continual monitoring of these processes and procedures to ensure they are effective;
- keeping adequate records;
- checking and documenting the service provided for problems with appropriate, corrective action taken where necessary;
- regularly reviewing both the individual processes and the quality system itself for effectiveness; and
- facilitating continual improvement
Cleaning Team are proud to be certified to the ISO 9001:2008 Quality Standard for the provision of contract cleaning services in Nottingham.
CLEANING TEAM QUALITY POLICY
Cleaning Team aims to provide a defect free service to its customers on time and within budget.
We operate a Quality Management System that has gained BS EN ISO 9001:2008 certification, including aspects specific to the provision of contract cleaning services.
The management of Cleaning Team is committed to:
1. Developing and improving the Quality Management System;
2. Continually improving the effectiveness of the Quality Management System; and
3. The enhancement of customer satisfaction.
The management of Cleaning Team has a continuing commitment to:
1. Ensure that customer needs and expectations are determined and fulfilled with the arm of achieving customer satisfaction;
2. Communicate throughout the Organisation the importance of meeting customer needs and all relevant statutory and regulatory requirements;
3. Establish the Quality Policy and its objectives;
4. Ensure that the Management Reviews set and review the quality objectives, and reports on the Internal Audit results as a means of monitoring and measuring the processes and the effectiveness of the Quality Management System;
5. Ensure the availability of resources.
The structure of the Cleaning Team Quality Management System is defined in the Quality Manual.
All personnel understand the requirements of this Quality Policy and abide with the contents of the Quality Manual.
Cleaning Team complies with all relevant statutory and regulatory requirements.
Cleaning Team constantly monitors its quality performance and implements improvements when appropriate.
This Quality Policy is regularly reviewed in order to ensure its continuing suitability.
Copies of the Quality Policy are made available to all members of staff. Copies of the minutes of Management Reviews, or extracts thereof, are provided to individual members of staff in accordance with their role and responsibilities as a means of communicating the effectiveness of the Quality Management System.
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